in the condition that it was delivered (unworn, no signs of wear and/or damage)

especially for earrings, for hygiene & safety reasons, the item must be in its original protective clear bag, unopened

we ask that you include all of the original packaging

please inspect your order upon receipt and contact us if the item is damaged, defective or if you receive the wrong item, so that we work with you to resolve the issue

items sent back without first requesting a return will not be accepted

at this time, exchanging services are not available ⏤ please return the product, following the process described below and create a new order for the new wanted product

unfortunately, we cannot accept returns on final sale items or gift cards